Return & Refund Policy
At LOVIPAWW, we aim to provide customers with a clear and convenient process for handling returns, refunds, and order cancellation requests.
The LOVIPAWW online store is operated by Tianjin Youyi Technology Co., Ltd., which manages store operations, customer communication, and after-sales support services provided through lovipaww.com.
1. Order Cancellation
If you need to cancel your order, please contact our customer support team as soon as possible after placing your order.
Cancellation requests can only be accepted before the order enters processing, packing, or shipment preparation.
Once an order has been shipped, cancellation is no longer available. Customers may request a return after delivery if the product meets the requirements of this policy.
To request cancellation, please contact:
Email:
service@lovipaww.com
Please include your order number and cancellation request details.
2. Return Eligibility
Customers may request a return within:
14 calendar days after delivery.
To qualify for a return:
- The product must be unused;
- The product must remain in original condition;
- Original packaging and accessories should be included where applicable;
- Proof of purchase must be provided.
All returns must be approved by our customer support team before shipment.
Please do not send products back before receiving return instructions.
3. Return Process
To request a return, please contact:
Please provide:
- Order number;
- Product name;
- Reason for return;
- Photos or videos if applicable.
After reviewing your request, our team will provide return instructions and the appropriate return destination.
4. Return Shipping Costs
Return shipping responsibility depends on the reason for return.
For customer-requested returns, including:
- Change of mind;
- Incorrect product selection;
- Ordering mistakes;
customers are responsible for return shipping costs.
For products that arrive:
- Damaged;
- Defective;
- Incorrect;
- Missing parts;
- Significantly different from the product description;
LOVIPAWW will provide an appropriate solution and cover reasonable return shipping costs when applicable.
5. Refund Processing
After the returned item has been received and inspected, approved refunds will be processed within:
5–10 business days
Refunds will be issued to the original payment method used during purchase.
Please note that banks and payment providers may require additional processing time before funds appear in your account.
6. Return Address
LOVIPAWW does not use one public return address for all orders.
After a return request is approved, our customer service team will provide the correct return address and shipping instructions.
Please do not send returns to the registered company address unless specifically instructed.
7. Contact Information
For questions regarding returns, refunds, or cancellations, please contact:
Brand Name:
LOVIPAWW
Legal Operating Company:
Tianjin Youyi Technology Co., Ltd.
Email:
service@lovipaww.com
Phone:
+86 22 6050 8725
Customer Service Hours:
9:00 AM – 6:00 PM Pacific Time (PT)