About Us
At lovipaww, we believe that shopping for pet products should be simple, reliable, and enjoyable.
Our online store is operated by Tianjin Youyi Technology Co., Ltd., which manages the commercial operations, order services, and customer support activities provided through lovipaww.com.
We are dedicated to creating a smooth shopping experience by offering clear product information, convenient ordering procedures, reliable delivery support, and responsive assistance throughout the customer journey.
Whether customers are exploring new pet essentials, placing an order, or requesting after-sales support, our team aims to provide helpful information and practical solutions.
Our Shopping Experience
We focus on making every stage of the purchasing process easy to understand.
Before completing a purchase, customers can browse available products, review item details, compare options, and access important information needed to make an informed decision.
After an order is submitted, our team assists with related service processes, including:
- Reviewing and processing customer orders;
- Providing assistance with product-related questions;
- Coordinating order fulfillment and shipment arrangements;
- Supporting delivery tracking and shipment inquiries;
- Handling eligible order updates or cancellation requests;
- Assisting with return applications;
- Addressing refund-related questions; and
- Providing support for other purchase-related matters.
Our goal is to provide a clear and dependable experience from product selection through post-purchase support.
Customer Support
Our customer service team is available to assist customers with questions regarding products, orders, payments, shipping, and after-sales requests.
For inquiries related to an existing order, customers are encouraged to provide their order number along with a short description of the request.
Including accurate order details allows our team to locate relevant information and provide assistance more efficiently.
Customers may contact us regarding:
- Product details and availability;
- Order status and processing updates;
- Checkout and payment questions;
- Shipping information and delivery progress;
- Tracking updates;
- Lost, delayed, or incomplete deliveries;
- Cancellation requests;
- Return and refund procedures;
- Damaged, defective, or incorrect items; and
- Other concerns related to purchases made through lovipaww.
We review each request carefully and provide assistance based on the details available.
Contact Information
If you need assistance with our products, orders, or services, please contact our customer support team.
Customer Service Email:
service@lovipaww.com
Business Phone:
+86 22 6050 8725
Customer Service Hours:
9:00 AM – 6:00 PM PDT
Customers may contact us outside regular service hours. Messages received during unavailable periods will be reviewed during the next available support period.
Company Information
Brand Name:
lovipaww
Legal Operating Company:
Tianjin Youyi Technology Co., Ltd.
Official Website:
lovipaww.com
Registered Business Address:
Room 501-10, Gangwan Center, Northwest Side of the Intersection of Chengde Road and Zhang Zizhong Road, Xiaobailou Subdistrict, Heping District, Tianjin, China
Customer Support Email:
service@lovipaww.com
Business Phone:
+86 22 6050 8725
Our Commitment
At lovipaww, we are committed to maintaining a customer-focused online shopping environment built on transparency, convenience, and dependable service.
Tianjin Youyi Technology Co., Ltd. oversees the operation of lovipaww.com, including store management, customer communication, order coordination, and related service activities.
We continuously work to improve the shopping experience by providing clear information, accessible support, and practical assistance for every customer.
Thank you for choosing lovipaww. We look forward to supporting you and your pets with a convenient and trustworthy shopping experience.